Delivery (UK)
Cost
Delivery costs £4.
Delivery time
Please check the 'delivery' tab on the page of the dress you wish to order.
Further info
A signature is required on delivery. If you are not in when our couriers first try to deliver they will leave a card. We do not deliver at weekends.
Returns (UK)
We offer a 7 day money back guarantee
Returns Policy:
You can return any dress (still in its packaging and original condition) for a goodwill refund or exchange within 7 days of the date of delivery. Refunds will be credited to your original method of payment.
Cost of returning an item:
Please check the 'returns' tab on the dress you are ordering for more information.
How to return an item:
Please click the link 'Return Instructions UK' (left).
Exchanges:
Postage on all dresses sent out in exchange is free should you decide to keep the exchange dress. Should you decide to return the exchange dress postage will be charged at £4 and will be deducted from your refund.
Refunds:
We do not charge restocking fees. You refund will be paid back to your original payment method.
Please return accessories using a trackable method.
Return instructions (UK)
Return address:
Please email us prior to returning your item and we will email you with the correct return address for your item.
How to return:
Please email us at contact@promroyalty.com to request a return.
Delivery & Returns outside of the UK
Delivery (delivery times unless otherwise stated in the product's description):
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Australia
|
£65
|
4-5 days
|
|
Austria
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£20
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4-5 days
|
|
Belgium
|
£12
|
3-4 days
|
|
Canada
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£35
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3-4 days
|
|
Denmark
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£22
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4-5 days
|
|
Finland
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£22
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3-4 days
|
|
France
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£15
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4-5 days
|
|
Germany
|
£18
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4-5 days
|
|
Ireland
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£15
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4-5 days
|
|
Italy
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£22
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5-7 days
|
|
Luxembourg
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£15
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3-4 days
|
|
Netherlands
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£12
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3-4 days
|
|
New Zealand
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£70
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6-7 days
|
|
Norway
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£40
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4-5 days
|
|
Portugal
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£22
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4-5 days
|
|
Spain
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£22
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5-7 days
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|
Sweden
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£22
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4-5 days
|
|
Switzerland
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£35
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4-5 days
|
|
USA
|
£35
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3-4 days
|
If your country is not listed please email us at contact@promroyalty.com for a delivery quote and confirmation of delivery times.
All postage and taxes incurred will be the customer's sole responsibility.
Returns (for customers based in Europe):
Regrettably we can only offer free returns postage to UK customers. Customers outside of the UK will be asked to arrange their own return postage at their own cost. Please note that your dress will remain your responsibility until it reaches our warehouse. We therefore recommend that you insure it up to its full value.
If you require an exchange this may require additional postage charges. You will need to ensure that the dress reaches us within 7 days of the date on which it was delivered to you.
Returns (customers outside of the EU):
Regrettably we cannot offer refunds or exchanges to customers who are based outside of Europe.
We urge non-EU customers to take into account the above when deciding whether or not to order from us.
To see our full returns policy for international customer please click here.
We hope you love our prom dresses, prom gowns and evening wear! Browse prom dresses and find your dream prom dress.
We offer a 7 day money back guarantee
Returns Policy:
You can return any dress (still in its packaging and original condition) for a goodwill refund or exchange within 7 days of the date of delivery. Refunds will be credited to your original method of payment.
Cost of returning an item:
Please check the 'returns' tab on the dress you are ordering for more information.
How to return an item:
Please click the link 'Return Instructions UK' (left).
Exchanges:
Postage on all dresses sent out in exchange is free should you decide to keep the exchange dress. Should you decide to return the exchange dress postage will be charged at £4 and will be deducted from your refund.
Refunds:
We do not charge restocking fees. You refund will be paid back to your original payment method.
Please return accessories using a trackable method.
