Terms & Conditions

Welcome to the promroyalty.com website terms and conditions. Please read through them carefully before placing your order.

By using this website and/or placing an order you agree to be bound by the terms and conditions set out below. Please also read our Privacy Statement regarding personal information provided by you.

Before placing an order, if you have any queries relating to these terms and conditions, please email our customer service team at contact@promroyalty.com.

We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received.

Once your order has been confirmed, we will not be able to make any changes.

Terms and Conditions Sections:

- Delivery
- Price and Purchasing Options
- Returns
- Product Info
- Purchase
- Purchase for hire
- Pre-order Purchases
- Dress Registration
- Privacy Policy
- Help
- General

Your delivery

Deliveries inside the UK

We offer next day delivery to UK based customers as standard at a cost of £4. Your dress will be delivered in specialist packing and delivery is made by courier.

If you are a UK based customer and you order on a weekday before 1pm you will receive your dress the next day. If you order after 1pm on a weekday your dress will be dispatched the following work day with next day delivery. If you order at a weekend, your dress will be dispatched the next work day with next day delivery.

Our couriers typically deliver 9am – 5.30pm. Our couriers can deliver to your place of work.

A signature is required on delivery. If you are not in when our couriers first try to deliver your prom gown and they cannot find a safe location to leave the package, they will take your order back and leave a delivery card with a telephone number on it. You can then call them to rearrange a delivery time any time up to 8pm on weekdays.

You can track your prom dress order by signing in to your Prom Royalty account using the SIGN UP/IN link at the top right of this page and the email and password you registered at the time of order.

Please allow 5 working days before querying your order. If you have a query please contact orders@promroyalty.com.

Deliveries outside of the UK:

All taxes, customs duty and related charges are the sole responsibility of the customer.

Price and payment options

We accept Visa, Visa Delta, Visa Electron, Maestro, MasterCard and Solo.

All prices are inclusive of VAT. The total cost of the order is the price of the products ordered plus the delivery charge.

Credit Card Validation

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this immediately at the check-out stage.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against the IMRG Security Alert or any other Fraud Prevention Scheme.

At all times where we disclose your information it will remain secure. If you believe your details are incorrect you may correct those details by following the procedure set out in our privacy policy.

Returns

You can return any prom gown for a goodwill refund or exchange within 7 days of the date of delivery, subject to our returns policy. Refunds will be credited to your original method of payment.

Our goodwill refunds policy is subject to the following:

1. All prom dresses are fitted with a security tag. Once this tag is broken we cannot give goodwill refunds or exchanges on a prom dress.

2. We can only give goodwill refunds on exchanges on prom gowns returned in their original condition.

3. We cannot give goodwill refunds or exchanges on:
i) prom gowns which have been worn (except for trying on for fit and appearance)
ii) prom gowns which are returned with any odour
iii) prom gowns which are returned to us damaged.
iv) prom gowns which are not returned in the same condition in which they were received.

4. Prom gowns must be returned in the original delivery box, with garment cover and all tags intact and attached to the garment.

None of the above affects your statutory rights.

Returning an item

If you wish to return an item please email contact@promroyalty.com and we will respond to your request quickly. We are unable to accept returns unless you have contacted us by email and we have authorised your return.

UK returns:

We offer FREE returns postage on all our products for UK based customers. You will be eligible for a free return as long as you confirm your desired collection date with us within 7 days of your dress being delivered.

If you choose return your dress via Royal Mail using our freepost address provided the item will remain your responsibility until it reaches our warehouse. Any loss or damage to the item prior to it being received at our warehouse will be your responsibility. We will not refund any lost of damaged items returned to us by this method. We therefore strongly recommend that when sending items via this method you obtain postal insurance up to the full value of the item. If you are unable to obtain postal insurance up to the full method of this item then we recommend that you instead choose the option to have the item returned by courier.  Please ask the Post Office for your proof of posting certificate and retain it for your reference.

Our free returns collection/postage policy applies to the dress(es) shown on you order confirmation. Once you have made an exchange (i.e. the original dress that you ordered has been returned and a new dress delivered) we reserve the right to ask you to pay for any additional postage incurred should you wish to (i) make further exchanges or (ii) return the dress.

Returns: Customers who are not based in the UK

We regret that, due to the high cost of international postage, we are unable to offer free returns to customers outside of the UK.

It will be your responsibility yo return the item to us within the specified time period. The item that you are returning will remain your responsibility until it reaches our warehouse. Please note that all return delivery costs including any customs/taxes & customs clearance fees incurred as a result of returning the item will be your responsibility.

When returning an item you should seek advice when filling out your customs form. You will be responsible for all communications with your domestic customs and UK customs which may be necessary to clear the item before it can be delivered to our warehouse.

Please note that delivery charges will apply to any items sent out in exchange

Refunds

The refund will be processed once your goods are received into our warehouse and found to be in acceptable condition. Please note that it may take 7 working days for the refunds to show in your account. Each item returned is refunded separately, and will show on your statement as a refund / credit from promroyalty.com. You will be refunded on to the card that the goods were purchased with. If your card expires before we process your refund please contact our customer services team with your order number, postcode and new card details.

Cancellation

In addition to our returns policy, under the Distance Selling Regulations EU customers have seven working days (beginning the day after receipt) to cancel your purchase (unless it is a purchase of tailor-made / customised products) if you are based within the EU. In this case, we will provide a refund but you must return the cancelled items to us. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost.

Returning Damaged Items In Accordance With Your Statutory Rights

Prom Royalty sells of ball gowns and evening dresses. These items are formalwear and are made to withstand reasonable wear at formal occasions. Our ball gowns and evening dresses are delicate and we would ask all customers to bear this in mind when wearing them. Prom Royalty does not accept any responsibility for items damaged as a result of activity over and above what the garment could reasonably be expected to endure during a formal occasion/prom.

Product Information

We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.

All sizes and measurements are approximate; however we do make every effort to ensure they are as accurate as possible. Unless otherwise stated, sizes indicated are UK sizes. Please refer to our size guide for clarification.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.

Prices are subject to change without notice. Prices are inclusive of VAT (where applicable).

Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.

Purchase of Products

When you place an order on our website we shall email you an acknowledgement. Our acceptance of an order does not take place until dispatch of the order, at which point the purchase contract will be made and you will be charged.

Once you have checked out and your order has been confirmed you will not be able to make any changes to your order so please make sure that everything is correct before clicking the proceed to payment button.

Any discounts triggered by the entry of a promotional code will not be applied until the order is accepted but will be detailed on the invoice.

We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following:
1. The product ordered being unavailable from stock
2. Our inability to obtain authorisation of payment
3. The identification of an error within the product information, including price or promotion

If there are any problems with your order we shall contact you. We reserve the right to reject any offer to purchase by you at any time.

We will take all reasonable care, in so far as it is within our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.

Where applicable, you may cancel your order in accordance with your rights under the Distance Selling Regulations. If the item has been dispatched simply use the freepost returns label to return the goods to us for a full refund.

Purchase for hire

Due to our unique dress register customers are not authorised to hire our gowns. All sales are made on the basis that the customer agrees that neither they nor any third party shall hire or loan any dress purchased from this site to any other person or persons commercially or otherwise.

Purchase of pre-order products

When some items on promroyalty.com sell out we may choose to offer them on a pre-order basis. Pre-order means that the dress is not in stock and will be made to order.

Dress Registration

Buy and register a dress from us and we wont knowingly sell an identical dress to anyone who tells us they are attending your prom.

We do everything we can to make sure that no-one at your prom will be wearing the same dress, but there are some (understandable) exceptions:

While Prom Royalty will use its best endeavours to ensure that it does not knowingly sell the same style & colour of gown to two girls attending the same prom it does not make any warranties or guarantees in this regard and its ability to do so should not be relied upon.

Privacy policy

References in this Privacy Policy Statement to "we", "us" and "Prom Royalty" are to Premiere Dress Limited (Trading as Prom Royalty).

At Prom Royalty we are committed to maintaining your privacy. Our privacy policy statement is given below. If we make changes to this policy, we will notify you by updating this statement on our website.

WHAT INFORMATION DO WE COLLECT?
We ask for your name, telephone number, home address, email address and age for competitions, prize draws or newsletter sign ups. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. We may obtain information about your usage of our Web site to help us develop and improve it further.

WHAT THE DATA WILL BE USED FOR?
Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you.

We may also send you from time to time (by email or post) information about products and services and details of promotions and special offers from Prom Royalty. If you do not wish to be contacted for these purposes, we offer a range of ways in which you can inform us about your marketing preferences:

- all email messages and email newsletters will contain information on how you can unsubscribe; or
- send an email to our customer services division on contact@promroyalty.com writing "unsubscribe" in the subject heading;

We will not pass your information on to other companies or other third parties for marketing purposes unless you have agreed for us to do so.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against the IMRG Security Alert or any other Fraud Prevention Scheme.

We use Cookies to keep track of your current shopping session, to enable you to proceed to checkout at any time and to personalise your online experience. If you do not accept Cookies you will be unable to use this website. Refer to the Help content of your browser for more information on selecting or deselecting Cookies.

Help & Contact

Please click here to see help & contact information.

General

The contract formed as a result of any persons purchasing any item from promroyalty.com ("the Contract") will be goverened by the laws of England and Wales. Any proceedings, claims or actions in respect of or relation to the Contract shall fall exclusivley within the jurisdiction of the courts of England and Wales.  

For further details regarding the use of data supplied by you, please see our Privacy Statement. We shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this website.

All rights, including copyright, in this website are owned by or licensed to Premiere Dress Limited. Any use of the site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of promroyalty.com.

We have taken every care in the preparation of the content of this website. To the extent permitted by applicable law, and save as otherwise specified by us, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website.

Certain (hypertext) links in this site will lead to websites which are hosted by our partners. When you activate any of these you will leave the promroyalty.com website and we have no control over, and will accept no responsibility or liability in respect of, the material on any website which is not under our control.

These exclusions of liability shall not apply to any damages arising from death or personal injury caused by our negligence.

Times quoted in these terms and conditions are Greenwich Mean Time or British Summer Time (as applicable).

These terms and conditions shall be governed by and construed in accordance with English Law and it is agreed that the English courts shall have exclusive jurisdiction in the event of a dispute. If any terms shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severed and shall not affect the validity and enforceability of the remaining provisions.

Copyright © PROM ROYALTY

This website is owned and operated by:
Premiere Dress Limited trading as Prom Royalty Registered in England
Company No. 6382554
Registered address: Birchwood House, Ridgway, Pyrford, Surrey, GU22 8PN

We hope you love our prom dresses, prom gowns and evening wear! Find your dream prom dress now..