Delivery (UK)
UK Delivery Cost:
UK next day delivery is just £4 (for this price you will also be entitled to FREE returns collection!). Your prom dress will be delivered in specialist packing and delivery will be made by courier.
UK Delivery Time:
Orders placed on a weekday before 1pm: you will receive your prom dress the next working day.
Orders placed after 1pm on a weekday or on a weekend or bank holiday: your dress will be dispatched the following working day on a next day delivery service.
Please note that we only deliver on weekdays e.g. if your dress is dispatched on a Friday it will be delivered on a Monday.
UK Delivery Method:
Our couriers typically deliver 9am – 5.30pm. A signature is required on delivery.
If you are not in when our couriers first try to deliver they will take your order back and leave a delivery card with a telephone number on it. You can then call them to rearrange a delivery time any time up to 8pm on weekdays.
Returns (UK)
Returns Policy:
You can return any dress for a goodwill refund or exchange within 7 days of the date of delivery, subject to our returns policy. Refunds will be credited to your original method of payment.
Return cost:
We offer FREE courier collection to customers wishing to return their purchase for refund or exchange.
Exchanges:
Postage on prom dresses sent out in exchange is FREE. So if you order a dress from us and want to exchange it for another we will collect it for FREE and send the replacement out for FREE (we wouldn't want anything to get in the way of you finding your perfect dress!).
Refunds:
The full purchase price of the dress will be refunded back to your original payment method.
Delivery & Returns outside of the UK
Delivery:
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Australia
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£65
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4-5 days
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Austria
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£20
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4-5 days
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Belgium
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£12
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3-4 days
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|
Canada
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£35
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3-4 days
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|
Denmark
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£22
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4-5 days
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Finland
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£22
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3-4 days
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France
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£15
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4-5 days
|
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Germany
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£18
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4-5 days
|
|
Ireland
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£15
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4-5 days
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Italy
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£22
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5-7 days
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Luxembourg
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£15
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3-4 days
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Netherlands
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£12
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3-4 days
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New Zealand
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£70
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6-7 days
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Norway
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£40
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4-5 days
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Portugal
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£22
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4-5 days
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|
Spain
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£22
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5-7 days
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Sweden
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£22
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4-5 days
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|
Switzerland
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£35
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4-5 days
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|
USA
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£35
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3-4 days
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If your country is not listed please email us at contact@promroyalty.com for a delivery quote and confirmation of delivery times.
All postage and taxes incurred will be the customer's sole responsibility.
Returns:
Regrettably we can only offer free returns postage to UK customers. Customers outside of the UK will be asked to arrange their own return postage. Please note that your dress will remain your responsibility until it reaches our warehouse. If you require an exchange this may require additional postage charges. To see our full returns policy for international customer please click here.
We hope you love our prom dresses, prom gowns and evening wear! Browse prom dresses and find your dream prom dress.
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