Exceptions
We do everything we can to make sure that no-one at your prom will be wearing the same prom dress as you, but there are some (understandable) exceptions:
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If either of the prom dresses were not registered at the time of purchase.
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If either prom dress was registered for the wrong prom knowingly or otherwise. We cannot be held responsible in instances in which customers have fraudulently told us they are going to a different prom. (This situation is very unlikely! Who would want to buy a dress for a prom that they knew someone else wearing?! )
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If your school is holding a prom jointly with another school OR with between to years at your school AND you do not contact us by email (i) before your purchase or (ii) within 2 hours of your purchase to tell us this. For more info on what to do if your school is holding a joint prom please click here.
Our policy does not apply:
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When one or both dresses were not purchased from Prom Royalty.
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When one or both dresses were borrowed or purchased second hand.
Please click here for full offer terms and conditions.
How to Register
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When you are on the product page for any prom dress click on the round purple button to the right of the title and price of the dress.
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You'll be asked to use the drop down menu to select the event, the year in which the event is taking place, the county your school is in and your school name. Once you have selected the correct information you can then click 'check the register' to check to see if the prom dress you would like is available for your prom.
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If your prom dress is available you will be able to select the size you require from a drop down list. Once you have done this you can add the dress to your shopping bag using the pink button.
If you need further assistance please click here.
School not Listed?
If you decide to buy a Prom Royalty dress and your school is not registered please make your purchase and then email help@promroyalty.com with:
- Your order number
- Your name
- The school year you will be in when your prom takes place
- The year in which your prom will take place
- the full name, address (including the county) and phone number of your school
We will then add your school to the prom dress register and add your registration too. We will then email you to confirm this.
If you need further assistance please click here.
Joint Proms
If your school is having a joint prom (between two school or between two or more years at your school) please email help@promroyalty.com to tell us this. If you do not contact us to tell us this within 2 hours of registering your prom dress then your registration will be void. Please email us with the name and contact details of your school, as well as the name of any schools with which you will jointly be having your prom..
If you need further assistance please click here.
Make your dream prom dress, ball gown or evening dress exclusive to you - use our unique prom dress register!
We exclusively design and Prom Royalty brand prom dresses. Buy and register a prom dress from us and we wont knowingly sell to anyone who tells us they are attending your prom.
Please note that only Prom Royalty brand dresses can be registered. Prom Royalty brand dresses are as follows: Alexandra, Ava, Anais, Bella, Ella, Gabriella, Jasmine, Valencia, Serena, Amelia, Lauren, Nicole, Celina, Mia & Rimini.
You can check the register to see if a prom dress is available for your school prom by clicking the ‘Dress Register’ button on any product page.
Please note that it is the customer's responsibility to ensure that they have registered their dress. If a dress has been registered this will be stated clearly when you review your order details (before you proceed to payment). We ask all customers wishing to register their prom dress to check their order confirmation email. If no registration is shown then please contact us.
