Help & Contact

Delivery

Prom Royalty is based in England.

UK customers: Next Day Delivery costs just £4. If you wish to return a dress we will collect it by courier for FREE.

Customers outside of the UK: 

If your country is not listed, please email contact@promroyalty.com for a delivery quote.

If you would like more detailed information about delivery please click here.

Returns

UK Customers: We can arrange FREE courier collection and the exchange or refund of any unworn, undamaged dresses returned within 7 days of delivery. If you wish to exchange for another colour/style/size we will send out your new dress for FREE. If you wish to receive a refund we will return the purchase price of the dress to you in full. For more details please click here.

Customer outside of the UK: We will exchange or refund of any unworn, undamaged prom dresses returned within 7 days of delivery. Returning the dress to us will be your responsibility and the dress will remain your responsibility until it reaches our warehouse. You will be responsible for all return delivery costs and any customs/taxes incurred. For more details please click here.

Should you wish to return a dress please email returns@promroyalty.com.

Sizing

Please click herefor our size guide. If you are unsure what size you require, we will be happy to offer the advice you need to help you decide. Please call 0208 265 9712 or email contact@promroyalty.com. And remember, we can arrange a free collection and refund or exchange any dress returned within 7 days of delivery!

Dress Lengths

The dresses measure 59 inches from throat to floor. For more info please click here for our sizing guide. If you require any further help please email contact@promroyalty.com or call 0208 265 9712.

Adjusting the lengths of our dresses is a fairly simple job which could be carried out by any good seamstress or dressmaker.

As customising dress lengths requires the customer to be present, we regret that we are unable to carry out dress alterations for our customers.

Shops

We are able to offer such great prices because we sell exclusively online. We do occasonaly hold trunk shows (where you can try the dresses) around the UK. If you would like to be notified about these events please send an email to contact@promroyalty.com stating your nearest city.

Payment Methods

We accept Visa, Visa Delta, Maestro, Switch, Solo, Mastercard and Visa Electron.

We also accept payments via Paypal.

You will be given a choice of how to pay during the checkout process.

The Dress Register

Prom Royalty operates a Prom Royalty Dress Register for customers purchasing dresses for UK school proms.

If you need help or info relating to the Prom Royalty Dress Register please click here.

About Us

Click here to learn more about Prom Royalty.

Dress Care

All our gowns are specialist dry clean only. If you have any other queries relted to dress care please email contact@promroyalty.com.

Your Order

If you have any queries regarding your order please email contact@promroyalty.com.

If you would like to return items you have ordered please see the delivery note (enclosed with your dress) for instructions.